In the Deltascheme context, Case Management relates to any solution that requires the management of structured and unstructured data in a case file where there is a list of these cases and processes associated with a case that causes the case to change state. 

Examples include complaints management, health and safety accident reporting, freedom of information request.

We have built numerous case management solutions utilising SharePoint lists and document libraries together with a workflow engine and Azure functions for business logic beyond that can be achieved within SharePoint.